Terms Of Service

Please read the following information very carefully since it is very important. PLEASE PAY CLOSE ATTENTION TO THE PROVISIONS COVERING AUTOMATIC RENEWAL OF SERVICES AND CHANGE OF THESE TERMS OF SERVICE. These Terms of Service govern your access to and use of all our Services. This is a binding agreement. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF SERVICE, PLEASE DO NOT ACCESS OR USE THE WEBSITE OR OUR SERVICES. BY ACCESSING OR USING THE WEBSITE AND OUR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE.
We may change these Terms of Service from time to time. Please note that it is your responsibility to review these Terms of Service periodically, and if at any time you find these Terms of Service unacceptable, you must immediately leave our website and cease all use of our Services.
When you agree to use our Services, which includes, but is not limited to: the use of our servers, applications, IP addresses, protocols, routers, add-ons, software, extensions, and other equipment, as well as any updates thereof, you agree to accept these Terms.

1. The Service

PRIME VPN provides virtual private network (VPN) services, also other privacy and cyber security related services (“Services”). Services include, but are not limited to VPN and other software, extensions, applications, information and content made available to you by PRIME VPN. A VPN is a secure way to protect your online activities by encrypting your data connection. Thus, third parties are unable to monitor your network traffic, such as websites, downloaded files, or other used internet services. With PRIME VPN you can connect to different VPN servers worldwide to ensure the privacy of your location.
No-logs Policy is one of the most important features of our Services. It means that your activities are not in any way logged, retained or transferred to third parties when you connect to the Services we provide. We do not collect any information about what you do online (your visited IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic or any other similar data). 

PRIME VPN will not be liable in any way or form for illegal actions done by you arising through or from the use of our Services.

2. Account data

If you open an account to use or access the Services, you must complete the registration process by providing the complete and accurate information requested on the registration form. You may be asked to provide an e-mail address and password. You are entirely responsible for maintaining the confidentiality of your password. You may not sell, or trade that Account to any other person. You agree to notify us immediately of any unauthorized use of your account, e-mail address, or password. We are not liable for any loss that you or any third party incur as a result of someone else using your password, either with or without your knowledge. We reserve the right to terminate your account at any time.

3. Payment and automatic renewal policy

You can subscribe PRIME VPN Services on a service period basis. After signing up for PRIME VPN Services you may choose a payment method. Only some of our Services are free of charge.

You have a right to cancel your account at any time, however, canceled accounts will not be refunded for the unused part of the ongoing service period. Moreover no refunds will be considered for accounts terminated for violation of these Terms.

4. Prohibited activities

By using our Services, you shall not:
Use our Services for any illegal use, such as transmitting any illegal material that would constitute a criminal offense as per the local, state, national or international law or regulation;
Transmit any content that is unlawful, harmful, threatening, abusive, harassing, torturous, or that can be deemed objectionable in a court of law;
Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information;
Present the Service so that it appears to be made available by any third party, access the Service in bulk, scrape, redistribute, resell or make the Services available to any third party in any way;
Send spam or otherwise duplicative or unsolicited messages in violation of applicable laws;
Send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
Interfere with or disrupt the integrity or performance of the Service;
Attempt to gain unauthorized access to the Service or its related systems or networks;
Misrepresent or to act on behalf of others;
Alter the attribution of origin in electronic mail messages or posting;
Use the Service for anything other than lawful purposes;
Use PRIME VPN  Services to mask your identity for illegal or malicious purposes;
Distribute copyright-protected material through our servers;
Take any action that results in an unreasonable load on PRIME VPN’s infrastructure;
Use any 3rd party software to interfere with or attempt to interfere with the Services;
Download or transmit any material that is libelous, defamatory, discriminatory or otherwise malicious or harmful to any person or entity; or use our Services to serve pop-ups ads.
Exploit or attempt to exploit our refund policy;
Otherwise infringe or circumvent these Terms;
You shall at all times abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Services, including those related to data privacy, international communications and the transmission of technical or personal data. If PRIME VPN is contacted with a complaint regarding or arising from your use of the Services or independently detects a breach of these Terms, PRIME VPN may deem your usage in violation of these Terms and terminate your account without notice.

5. Limitations on Liability and Disclaimers

PRIME VPN PROVIDES ITS WEBSITE AND SERVICES TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. PRIME VPN cannot guarantee that the Services or its content is error free and makes no representations about the technical accuracy or functionality of the Services or that the content is accurate, error free or up to date. Actual service coverage, speeds, locations and quality may vary. You hereby expressly agree and acknowledge that our Services comply with the current industry standard of software technology and that it is impossible under any currently available technology for any application to identify and eliminate one hundred percent of all malware. PRIME VPN makes no representations – your use of the Services is your sole responsibility. Our Services may be updated, modified, suspended or interrupted at any time without any notice or liability.
We may, from time to time, include computer software supplied by third parties together with our Services. Such third parties’ computer software is provided with permission of the relevant copyright holders and/or licensors, and on their provided terms.

6. Contact details

If you have any questions, issues or comments relating to PRIME VPN Services or this Terms of Service please send an email to primevpns@proton.me